FREE Complaint Letter About an Unpleasant Room

By | November 9, 2011

Your Name]
[Street Address]
[City, State ZIP Code]
[phone number – optional]
[email address – optional]

May 19, 2009
[Name of Recipient]
[Company Name]
[Street Address]
[City, State ZIP Code]

Dear [Name of Recipient]:

I am writing to let you know about how my family’s long-planned weekend getaway in [Name of City] was ruined because of the very unpleasant room we stayed in at [Name and Specific Location of Hotel] on [Dates of Stay].

[Here describe what was wrong, i.e. As soon as we were shown our room on the first evening, we realized it would be too noisy, since it was right next to the elevator, with people coming and going non-stop. We asked for a change of room and were told the hotel was full and it could not be arranged. So our children didn’t get much sleep that night. The next day, after morning activities outside the hotel, we returned to allow the kids time for a much-needed nap. That’s when we learned the reason the hotel was full: there was a wedding party that started at noon, and went on until evening. But not in a banquet hall away from the rooms, as one might expect. Rather, the wedding took place in the lovely, large garden patio directly under our window. Needless to say, nobody got any nap.]

We had never visited [Name of City] before, and although [Name of Hotel chain] has several locations in the city, we chose that particular one because it was described on your website as being the perfect getaway, quiet, being outside the central city with a family-friendly atmosphere and an outdoor patio with a view of the river.

We were so looking forward to this brief vacation with our children, and it was wrecked.


[Your Name]