[Your Name]
[Street Address]
[City, State ZIP Code]
[phone number – optional]
[email address – optional]
May 19, 2009
[Name of Recipient]
[Title]
[Company Name]
[Street Address]
[City, State ZIP Code]
Dear [Name of Recipient]:
I am writing to you regarding a very unsatisfactory experience I had as a member of your [Tour No.] which traveled to [Destination of tour] on [Dates of Tour].
[Here, write details about the faulty service you received and what action you are demanding, i.e. We arrived at the hotel on the first night quite late in the evening. When the room keys were handed out by our guide, I went immediately to the room assigned to me and found that another woman on the tour was already in one of the beds; she had been assigned to the same room.
I went back to the tour guide immediately and told him that I had paid the extra fee for a single occupancy room. He went and talked to the hotel staff, and returned to tell me it was too late to find a single room and get it ready for me. He apologized for the mix-up and asked me if I’d be willing to share the room for just the one night, and I was too tired to argue, so I agreed. To make a long story short, I never got my single room for any of the 5 nights of the tour.]
I enclose a copy of my paid reservation, and expect a full refund of the extra fee I paid for a single occupancy.
Cordially,
[Your Name]
Enclosure