(your street city, state, zip) (date) Dear ____ (name): As a _________ (name of bank) depositor, you are very important to us. Therefore, we are concerned when we see that you have not used your account for some time. Up to this time, we could only measure your satisfaction by the use of your account. Now, however, you can take advantage of this easy-to-answer letter and tell us if you are taking advantage of the bank's many other facilities or anything else you would like to say! Have we lived up to the standards that you had expected? Have we served you adequately? Maybe you haven't used your account because you have moved or because you have misplaced your passbook. (We will gladly issue you a new one!) Whatever the reason, please tell us on the confidential form above. Postage is not needed and you do not have to sign your name. Your input is always welcome. Sincerely, (name) (title)
