[Your Name]
[Street Address]
[City, State ZIP Code]
[phone number – optional]
[email address – optional]
May 19, 2009
[Name of Recipient]
[Title]
[Company Name]
[Street Address]
[City, State ZIP Code]
Dear [Name of Recipient]:
I am writing to make you aware of a recent extremely aggravating experience I had with a member of the flight crew on one of your planes. It happened on [Flight No.] on [Date of Flight].
[Here describe the incident briefly, i.e.: As soon as the plane had gained altitude and the attendants were passing down the aisle taking orders for water and soft drinks, I was approached by the crew member who apparently was supposed to deal with the row I was sitting in. As soon as we began to talk, I noticed he had a rude and rather arrogant manner, and certainly stood in sharp contrast to the other crew members, who I could hear were all talking in soft, pleasant tones.
I will not go into detail here about how things progressed from that point to where I was silently fuming in my seat. Suffice it to say that if we had not been on an airplane, I would have done what anyone would do when faced with a rude server, whether he is in a restaurant, a hotel or elsewhere. But, as any citizen of the US knows, in these times when issues of security are paramount, you can’t make a fuss of any kind in mid-flight.]
So I am writing to you about it now to let you know that I expect you will reprimand that young man, whose name is [Name of Crew Member] and let him know he ruined the flight for me. If you would like further details about what happened, please feel free to contact me.
I fly that same route fairly frequently, and I hope to be able to continue to do so, but if I encounter another employee such as [Name of Crew Member], I’ll have to stop using your airline and look for a different way to make the trip.
Cordially,
[Your Name]