[Your Name]
[Street Address]
[City, State ZIP Code]
[phone number – optional]
[email address – optional]
May 19, 2009
[Name of Recipient]
[Title]
[Company Name]
[Street Address]
[City, State ZIP Code]
Re: [Warranty Contract No. ______]
Dear [Name of Recipient]:
I have received a letter from [Name of Person] of your [Company Department, i.e., Service Department] in response to my request to have my [type of product, i.e., refrigerator] repaired. [Mr./Ms. Name of Person] claims that the repair that is required is not included under my warranty, which, by the way, has not expired.
This I totally unacceptable.
I have been a customer of yours for [length of time], and I have always known you to be professional and fair, so I am quite taken aback to receive this decision, which appears to be based on a very cursory reading of the warranty contract.
I therefore request that you reconsider your refusal to fix my [product] under warranty. I believe this a very justified request, and trust that after reconsidering the matter, you will also.
Should you desire to discuss the matter, please do not hesitate to contact me.
I look forward to a favorable response.
Sincerely,
[Your Name]
Enclosures