August 19, 2009
[Name of Recipient]
[City, State ZIP Code]
Dear [Name of Recipient]:
I am writing about the bad experience I had at your showroom on [When, Example: Sunday of last week] with your salesman, [Name of Salesman].
[Here, write why you were dissatisfied, i.e.: I’ve always bought used cars, and always from private parties, but a friend recommended your agency, saying that although you mainly deal in new cars, the used ones you offer are a good deal because they can have a warranty.
I told the salesman I wanted to see used cars, and I could see right away he was not interested – he told me to walk around the lot and see if there was any car there I liked. I did so, and when I came back to the showroom to ask him details about a certain car, rather than providing any info about it, he tried to steer me into considering buying a new car. And he wouldn’t let up, and I couldn’t wait to get out of there.]
Since the friend who recommended you said that you’ve always had a good reputation, I thought you’d like to know you just lost a potential customer because of the obnoxious behavior of [Name of Salesman].