May 19, 2009
[Name of Recipient]
[City, State ZIP Code]
Dear [Name of Recipient]:
Thank you for contacting us and letting us know that you have not yet received your order number [ORDER NUMBER] dated [DATE]. We are truly sorry about this and have now identified the reason for the delay. [EXPLANATION FOR DELAY]
Your order is now expected to be shipped on [DATE] and should arrive by [DATE].
We always strive to provide you with the best possible service and truly value your business. We sincerely apologize for the error and any inconvenience this delay might have caused you.
Should you have any questions or if I can be of any further assistance, please do not hesitate to contact me.
[Title if any or delete if none]