FREE Cancel Service Letter

By | November 11, 2011
(your street
city, state, zip)


city, state, zip)

Dear ___ (name):

I guess you are right, ____ (name)!

Although I thought that our charges are justified, your
letter as well as a discussion with our service crew who 
visited you has convinced me that you are partially correct.
The ____ (item in question) must have been defective and
that is why it has probably given you so much difficulty.

Therefore, I have told the bookkeeping department
to cancel all of last ____ (time period's) service charges.

Now I understand that all the equipment is working
smoothly.  Please let me assure you that we will continue
to stand by our product for the full ___ (time period).