(your street city, state, zip) (date) (name street city, state, zip) Dear ____ (name): We can definitely understand your annoyance in not receiving the _______ (number and item) that you ordered. Orders requiring engraving need ____ (time span) for delivery. Our salesperson probably did not make that clear and we are sorry for that misunderstanding. Your order will be shipped ____ (day and week it will be shipped) and will arrive within ____ (time period). Please forgive the delay. We know that you will be satisfied with the final product. Sincerely, (name) (title)
