May 19, 2009
[Name of Recipient]
[City, State ZIP Code]
Dear [Name of Recipient]:
I am writing you about trouble I have been having recently with my online service [Name of Account and Account No., if applicable].
[Here briefly describe what happened, i.e.: Several times in the past few weeks I have been in the middle of an online session when the Internet connection just suddenly went down. I have contacted your regular customer service regarding these cut-offs and have received polite, but unsatisfactory replies. The cut-offs are still occurring and, although they are obviously an annoyance, what really concerns me is that occasionally I do some online trading, and I might actually lose money if a cut-off happened right in the middle of a trading session.]
[Here tell what you want the online service company to do, i.e.: I am requesting that you have a supervisor in the customer service department contact me directly (the representatives that have answered my emails up to now seem to be sending prepared, scripted replies that do not address my specific situation.) My contact information is at the top of this letter.
I have been with your company for [length of time], and it would be a hassle for me to change over to a different online service provider, but I will not hesitate to do so if you are unable to resolve this problem.
I look forward to speaking with someone who can give me some answers.