May 19, 2009
[Name of Recipient]
[City, State ZIP Code]
Dear [Name of Recipient]:
I have not had the courtesy of a reply to two letters I have previously written to you, and am now writing to advise you that I will seek help from a public ombudsman if you continue to ignore my requests to deal with what should have been a very simple transaction.
I wrote you on [Date of 1st Letter] and again on [Date of 2nd Letter]. In both letters, I made it clear that I was extremely dissatisfied with the [Name of Product] I had purchased from you on [Date of Purchase], and even provided a lengthy explanation of why I was dissatisfied. Furthermore, in both letters I requested that you either refund the purchase price or provide a replacement of the product. (Copies of both letters are enclosed).
To date, I have received no response to either of the letters. On the slight chance that there has been a misunderstanding, or a lost letter in the pipeline somewhere, I am writing this one last time, asking that you contact me upon your receipt of this letter so that the matter can be dealt with promptly and in a professional manner. If I don’t hear back from you by [Date] I will contact the ombudsman at [Local TV station] to ask for their help.