August 19, 2009
[Name of Recipient]
[City, State ZIP Code]
Dear [Name of Recipient]:
I am writing to you about a structural problem in the home at [Address of House], which we have found since moving into the house on [Date].
[Here describe the problem, i.e.: Indoors, visible water stains have already developed on the walls, as can be seen in the enclosed photo. We have been told that the windows have not been sealed properly and that as a result there are some gaps around the windows, one of which is quite large. We’ve had some rainy days since we moved in, and on those days you can actually hear the water trickling inside the walls].
According to our warranty, a copy of which is enclosed for your convenience, it is your responsibility to see that this defect is repaired within a reasonable time. We look forward to hearing from you regarding a date and time that you plan to send out your repair crew to attend to this.
If, however, we do not hear from you within two weeks, we will contact the [appropriate agency in your state] for their advice on how to proceed.