FREE Letter Requesting Replacement for Defective Product

By | November 10, 2011

[Your Name]
[Street Address]
[City, State ZIP Code]
[phone number – optional]
[email address – optional]

May 19, 2009
[Name of Recipient]
[Company Name]
[Street Address]
[City, State ZIP Code]

Dear [Name of Recipient]:

I am enclosing a [Name of Product] which I purchased from you on [Date of Purchase]. A copy of the invoice and the receipt showing credit card payment are also enclosed.

I am returning the product because [Here describe the problem, i.e., the on/off button does not light up properly]. I need this product for my business, and therefore I am requesting that you send me a replacement rather than a refund.

I understand that because the product you sent was defective, I will not be required to pay shipping charges for the replacement.

Since I need this item urgently, I request that you call me at the phone number indicated above if there is any problem in getting the item shipped out immediately.

Thank you for your prompt attention to this matter.


[Your Name]