[Your Name]
[Street Address]
[City, State ZIP Code]
[phone number – optional]
[email address – optional]
May 19, 2009
[Name of Recipient]
[Title]
[Company Name]
[Street Address]
[City, State ZIP Code]
Dear [Name of Recipient]:
We have received the [Name of Product] you returned to us in good condition.
CHOOSE ONE ALTERNATIVE:
FIRST ALTERNATIVE:
With regard to your request to exchange it for a [Name of Replacement Product), we are pleased to let you know we do have that item in stock and will ship it out immediately. Since its price is the same as the price for the item you returned, you will only be billed for the shipping charge, which comes to a total of [$____].
SECOND ALTERNATIVE:
With regard to your request to exchange it for a [Name of Replacement Product], we are pleased to let you know we do have that item in stock and will ship it out immediately Since its price is [$____], which is [$____] higher than the price for the item you returned, you will be billed for the difference plus the shipping charge, which comes to a total of [$____].
Thank you for your order.
Cordially,
[Your Name]